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PRIVACY POLICY

Privacy Statement for GIA ACTIVE

At GIA ACTIVE, your privacy and security are important to us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you interact with our website, products, services, or any other aspect of our business. By engaging with GIA ACTIVE, whether as a visitor, customer, or employee, you consent to the collection and use of your data as described in this policy.

This policy is applicable to our website (www.giaactive.com.au), our services, and any other platforms where we collect or process personal data. If you are located in a specific region, such as the European Union, additional information will be provided regarding your rights and protections under applicable laws.

1. Information We Collect

We collect various types of personal information depending on your interaction with GIA ACTIVE. This may include:

  • Customers: Name, email address, shipping and billing address, phone number, payment information, order history, and product preferences. If you provide images, video, or other content, we may use these for marketing purposes with your consent.

  • Job Applicants: Personal details such as contact information, CV/resume, qualifications, work history, and any relevant background checks. Before offering employment, additional information such as your tax file number, superannuation, and right to work may be collected.

  • Website Visitors: We automatically collect data through cookies and similar technologies when you visit our website, such as your IP address, device type, browser type, and pages viewed. This data helps us understand how our website is used and enables us to improve the user experience.

  • Other Individuals: This includes service providers, contractors, or any other individuals interacting with GIA ACTIVE for business-related purposes. This information typically includes names, contact information, identification details, and relevant professional data.

2. How We Collect Your Personal Information

We primarily collect personal data directly from you through:

  • Website interactions: When you visit our site, make a purchase, or contact us for more information.
  • Email or customer support: If you reach out for assistance or queries.
  • Social Media & Promotions: When you engage with us on social media platforms or enter a promotion, contest, or survey.
  • Job Applications: Directly through application forms or resumes you submit.

In some cases, we may receive personal information from third-party services such as payment gateways (e.g., PayPal) or marketing platforms (e.g., Klayvio).

3. Why We Collect and Use Your Personal Information

We collect your personal data to provide better service, improve your experience, and fulfill our business obligations. The purposes for which we collect and use your personal information include:

  • Providing Products & Services: Processing orders, managing subscriptions, delivering products, processing payments, and handling customer support requests.

  • Marketing & Communications: Sending you promotional offers, updates about new products or services, invitations to special events, and personalised recommendations. You can opt out of these communications at any time.

  • Research & Development: Analysing trends, customer feedback, and usage patterns to improve our products, services, and user experience.

  • Customer Support & Feedback: Responding to inquiries, addressing concerns, resolving issues, and gathering feedback to improve our service.

  • Recruitment & Employment: If you’re applying for a position, we collect information to assess your qualifications and fit for the role, and to manage the hiring process.

  • Legal Compliance & Security: Complying with legal obligations, resolving disputes, and preventing fraud or illegal activities.

We may also use your personal data if you provide express consent, or when it is necessary to protect your vital interests.

4. Cookies and Online Tracking

Like most websites, we use cookies to track your activities on our site, remember preferences, and personalise your experience. Cookies are small files stored on your device that help us provide a more tailored service. These cookies may track details like your IP address, browsing habits, and time spent on specific pages.

You can choose to disable cookies via your browser settings, but please note that some features of the website may not function properly if cookies are disabled.

Additionally, we use cookies to help with abandoned cart reminders and personalized recommendations.

5. Advertising and Third-Party Services

We may use third-party advertising and analytics partners (such as Google, Facebook, and Rakuten) to serve ads, track user behaviour, and analyse website traffic. These third parties may collect information like IP addresses, device identifiers, and your interaction with ads. This helps us deliver more relevant content and promotions to you.

If you prefer not to receive personalised ads, you can opt out by adjusting your ad preferences in your Google or Facebook settings.

6. How We Protect Your Personal Information

We take the protection of your personal data seriously and implement a variety of security measures to safeguard it, including:

  • Physical Security: Securing physical access to our premises and storage facilities.
  • Digital Security: Using encryption, firewalls, and secure cloud-based platforms to store your information safely.
  • Access Control: Limiting access to your personal information to only those employees or contractors who need it to perform their job functions.

While we take all reasonable steps to secure your data, no method of transmission over the internet is completely secure, so we encourage you to use caution when providing sensitive information online.

7. Third-Party Disclosures

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners who assist us in providing services such as payment processing, marketing, shipping, and customer support. These third-party service providers are contractually obligated to protect your data and only use it for the purposes we specify.

In some cases, we may need to disclose your personal information to comply with legal requirements or to protect our rights, including in response to court orders or government investigations.

8. Your Rights Regarding Your Personal Information

Under applicable privacy laws, you have several rights concerning your personal data, including:

  • Access and Correction: You have the right to request a copy of the personal information we hold about you and ask for corrections if any information is inaccurate or incomplete.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions (such as where we need to retain it for legal or business purposes).

  • Data Portability: In certain cases, you can request a copy of your personal data in a machine-readable format, or ask us to transfer it to another service provider.

  • Withdraw Consent: You can withdraw your consent for us to process your personal information at any time. However, this may affect our ability to provide certain services.

To exercise any of these rights, please contact us at the details provided below.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy. After that, we securely delete or anonymise your data. For example, if you are a customer, we may retain transaction details for up to two years to comply with tax and legal regulations.

10. Data Breach Notification

In the event of a data breach that poses a significant risk to your privacy, we will notify you without undue delay and take the necessary steps to mitigate the effects of the breach. If required, we will notify relevant regulatory authorities.

11. European Residents

If you are a resident of the European Union (EU), the processing of your personal information is subject to the General Data Protection Regulation (GDPR). Gia Active will collect and process your data only on lawful bases, such as contract performance, legitimate interests, or with your consent.

As an EU resident, you have additional rights under the GDPR, including:

  • The right to access, correct, or delete your personal information.
  • The right to object to or restrict processing.
  • The right to withdraw consent at any time.

For any queries or concerns about our GDPR compliance, please contact our Data Protection Officer.

12. Changes to This Privacy Policy

Gia Active reserves the right to update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. How to Contact Us

If you have any questions or concerns about our privacy practices, or if you would like to exercise your privacy rights, please contact us at: info@giaactive.com.au