RETURNS

Not Fully Satisfied? No Problem!

We want you to love your Gia Active purchase! If you encounter any issues with your order and need to initiate a return, please review the following conditions:

Key Return & Exchange Conditions:

• Unworn & Unwashed: All returns must be in unused condition with no signs of wear or washing.
• Stains & Odours: Items marked with any perfume, deodorant, makeup, or other scents cannot be accepted for returns.
• Tags Attached: The original tags must still be attached to the items for a return or exchange to be processed.
• Items Resalable: All items that are returned must be provided in resalable condition!

Store Credit & Exchanges:

• Store credits or exchanges must be initiated within 30 days of receiving your order.

Refunds:

• Refunds must be initiated within 14 days of receiving your order. Please note, handling fees will apply for refunds.

Final Sale Items:

• Sale items marked as final sale are not eligible for any returns. This includes store credit or exchanges.

Questions?

If you need further assistance with a return, exchange, or refund, don't hesitate to contact us at support@giaactive.com.au. We're happy to help!